Help center

/

Customers

Customers

5 min read

Keep each customer’s details and booking history.

What This Page Is About

The Customers page allows you to manage all customers associated with your business from one central location. You can create new customers, view customer information, update existing records, search for specific customers, and remove customers when they are no longer needed.

If no customers exist, a first-time setup card will be displayed, allowing you to add your first customer. Once customers are added, they will appear in a table where you can easily manage them.


Fig: Customer Page (No Customers)

Customers page with no customers yet, showing the Add your first customer card

Fig: Customers List

Customers list table with name, phone, customer type and view, edit and delete actions

The customer table displays:

  • Name

  • Email (if provided)

  • Phone Number (if provided)

  • Customer Type:

    • Backend Guest – Added manually by the business

    • Frontend Guest – Customer who books using a guest account

    • Registered – Customer who signs in using email or phone

  • Available Actions:

    • View

    • Edit

    • Delete

A search bar is also available to help you quickly locate customers.

When You Should Use This Page

Use this page when:

  • You want to add a new customer manually

  • You need to store customer information for future bookings or communication

  • You want to view or update customer details

  • You need to search for a specific customer

  • You want to organize customers by type

  • You need to remove duplicate, outdated, or incorrect customer records

What You Can Do Here

Using the Customers page, you can:

  • Create new customer records

  • View detailed customer information

  • Edit customer details

  • Delete customers

  • Upload and manage customer profile images

  • Add phone numbers and addresses

  • Store notes and additional information

  • Search customers by name, email, or phone number

Customer Management

A. Create a Customer

The Create Customer form allows you to add a new customer by entering their details.

Fig: Create Customer

Create Customer form with customer details, address and notes sections

Customer Information Fields

Required Fields
  • Name

  • Email

Optional Fields
  • Profile Image

  • Primary Phone Number

  • Secondary Phone Number

  • Customer Address

  • Notes

How to Create a Customer

  1. Open Customers → Add Customer

  2. Enter the required information:

    • Name

    • Email

  3. Add any optional information:

    • Profile image

    • Phone numbers

    • Address

    • Notes

  4. Review the information

  5. Click Save

The customer will be added to your customer list.

B. View Customer Details

You can view complete customer information directly from the customer list.

How to View a Customer

  1. Open the Customers page

  2. Locate the customer in the table

  3. Click the View button (Eye Icon)

This will display all available customer information, including contact details, address, notes, and profile image.

C. Edit a Customer

The Edit Customer form allows you to update existing customer information whenever needed.

Fig: Edit Customer

Edit Customer form with the customer's name, email and phone fields filled in

You can modify:

  • Name

  • Email

  • Profile Image

  • Primary Phone Number

  • Secondary Phone Number

  • Address

  • Notes

How to Edit a Customer

  1. Open the Customers page

  2. Find the customer you want to update

  3. Click the Edit button (Pencil Icon)

  4. Modify the required information

  5. Review your changes

  6. Click Save

The updated information will be saved immediately.

D. Delete a Customer

Deleting a customer permanently removes their information from your customer list.

How to Delete a Customer

  1. Open the Customers page

  2. Locate the customer in the table

  3. Click the Delete button (Trash Icon)

  4. Confirm the deletion

The customer record will be permanently removed.

Important: This action cannot be undone.

Tips and Best Practices

  • Always keep customer names and contact information accurate

  • Use the search bar to quickly find specific customers

  • Add phone numbers whenever available for easier communication

  • Use the notes section to record customer preferences or important information

  • Keep profile images updated for easier identification

  • Regularly review customer records and remove duplicate entries

  • Encourage customers to register for a smoother booking experience

  • Update customer information whenever changes occur

Common Questions

Q. Do I need to fill all customer fields?

No. Only the Name and Email fields are required. All other fields are optional.

Q. Can I edit customer information later?

Yes. All customer details can be updated at any time.

Q. Can I add multiple customers?

Yes. There is no limit to the number of customers you can add.

Q. Is a profile image required?

No. Uploading a profile image is optional.

Q. What happens if I delete a customer?

The customer record is permanently removed from your customer list.

Q. Can I recover a deleted customer?

No. Deleted customers cannot be restored.

Q. Will deleting a customer remove their bookings?

Bookings remain in the system for historical purposes, but the customer will no longer appear in your customer list.

Q. Can I delete multiple customers at once?

No. Customers must currently be deleted individually.

Q. Do customer types update automatically?

Yes. Customer types are assigned automatically based on how customers interact with the platform.

Q. Will customers be notified when I edit their details?

No. Changes are saved internally and do not trigger customer notifications.

Related Pages

  • Bookings – Create and manage customer bookings

  • Calendar – View upcoming appointments

  • Team Members – Manage staff interactions with customers

Need Help

If you need assistance, please contact our support team or use the in-app chat for help.Relevant

Can’t find it?
Talk to the RazorBooking team

Book a free help call or call us toll-free. For anything else, visit our contact page.

  • Human support
  • 24/7 support
  • Toll-free +1 (888) 282-4967
  • Free onboarding help
  • Free help moving from your old tool
  • Step-by-step guides

Can’t find it?
Talk to the RazorBooking team

Book a free help call or call us toll-free. For anything else, visit our contact page.

  • Human support
  • 24/7 support
  • Toll-free +1 (888) 282-4967
  • Free onboarding help
  • Free help moving from your old tool
  • Step-by-step guides