Privacy and Policy

1. The Information We Collect

We collect information from two main groups of users:

• Service Providers: Businesses or individuals who use razorbooking to manage their appointments, such as salons, clinics, consultants, and fitness trainers.

• Clients/Customers: Individuals who book appointments with Service Providers through the razorbooking platform.

The types of personal data we collect may include:

Information you provide directly to us:

• Account and Profile Information: When you create an account, we collect your name, email address, phone number, and a password. For Service Providers, we also collect business details such as the company name, address, business type, and a profile picture or logo.

• Appointment and Booking Information: For Clients, this includes your name, email, phone number, and any notes or specific requests you add when booking an appointment. For Service Providers, this includes details about the appointments you manage, such as client names, service types, and appointment times.

• Payment Information: If you use our paid services or enable payments for your clients, our third-party payment processors will collect your payment card details. We do not store your full payment card information on our servers. We only receive a portion of this data (e.g., the last four digits of your card) to verify transactions.

• Communications: We collect information from your communications with us, such as customer support inquiries, emails, or feedback you provide.

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Information we collect automatically:

• Usage Data: We collect information about how you use our Services. This includes your IP address, geographical location, browser type, operating system, pages you view, and the duration of your visit. This data helps us monitor and improve the performance of our platform.

• Device Information: We may collect information about the device you use to access the Services, including the hardware model, operating system, and unique device identifiers.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information, remember your preferences, and improve your user experience. You can manage your cookie settings through your browser, but please note that disabling cookies may affect the functionality of our Services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve the Services: We use your data to operate the razorbooking platform, facilitate appointment scheduling, manage your accounts, and process transactions. We also analyze this data to understand how our Services are used and to develop new features and improvements.

• To Communicate with You: We use your information to send you service-related communications, such as appointment confirmations, reminders, and administrative updates. We may also send you promotional emails about new features or offers if you have opted in to receive them. You can opt out of marketing communications at any time.

• To Ensure Security and Prevent Fraud: We use your data to protect the security and integrity of our Services, enforce our Terms of Service, and detect and prevent fraudulent or unauthorized activity.

• To Comply with Legal Obligations: We may use and disclose your information to comply with legal or regulatory requirements, respond to lawful requests from government authorities, or in legal proceedings.

3. Data Sharing and Disclosure

We will not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information in the following circumstances:

• With Service Providers: When a Client books an appointment, we share the Client's name, contact information, and appointment details with the Service Provider to facilitate the booking.

• With Third-Party Service Providers: We work with trusted third-party vendors and service providers who assist us in operating our business. This includes:

  • Payment Processors: To process payments and billing.

  • Cloud Hosting Providers: To store and manage our data securely.

  • Analytics Providers: To analyze website and app usage.

  • Customer Support Providers: To help us respond to your inquiries.

• For Legal Reasons: We may disclose your information if we believe it is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be part of the transferred assets. We will notify you via email or a prominent notice on our website of any such change.

• With Your Consent: We may share your information with your explicit consent for any purpose not covered by this policy.

4. Your Data Rights and Choices

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.

• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, subject to certain legal obligations we may have to retain it.

• Right to Restrict Processing: You can request that we limit the way we process your personal data.

• Right to Object to Processing: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.

• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

5. Data Security

We take the security of your data seriously. We have implemented reasonable physical, technical, and administrative security measures to protect your personal data from unauthorized access, use, alteration, and disclosure. These measures include:

• Using encryption for data transmission.

• Implementing firewalls and other network security controls.

• Limiting access to personal data to authorized employees and contractors.

However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Services. We will also retain your data for a reasonable period to comply with our legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer required for these purposes, we will securely delete or anonymize it.

7. Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete such information from our systems.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically.